Subprocessors
Last updated: 27 July 2026
A subprocessor is a third party we use to run Sichta. This page lists every one, what it receives, and where. The short version: Sichta processes your store's catalogue and configuration data — never a shopper's personal data — and everything runs in the EU.
| Subprocessor | Purpose | Data it receives | Location |
|---|---|---|---|
| Amazon Web Services (AWS) | Hosting, database, storage — the app itself. | All app data: your scans, settings, generated files, and merchant contact email. | EU — eu-central-1 (Frankfurt) |
| Amazon SES | Sending the alert and change-notification emails you enable. | Your merchant contact email and the notification text. | EU — eu-central-1 (Frankfurt) |
| OpenAI | AI-snapshots inference (all plans) — opt-in only. | Your public store name, domain, and a generic shopping question. No customer or account data. | US — api.openai.com (Standard Contractual Clauses) |
| Google (Gemini API) | AI-snapshots inference on paid plans (Gemini) — opt-in only. | Your public store name, domain, and a generic shopping question. No customer or account data. | US — generativelanguage.googleapis.com (Standard Contractual Clauses) |
| Anthropic | AI-snapshots inference on paid plans (Claude, with web search) — opt-in only. | Your public store name, domain, and a generic shopping question. No customer or account data. | US — api.anthropic.com |
The AI providers (OpenAI, Google, Anthropic) are used only when you switch on AI snapshots and give explicit consent. Until then, no data leaves the AWS environment. All three process API inputs under terms that prohibit training on your data. All three process in the US under Standard Contractual Clauses (see the transfer note in the Privacy Policy); only the store name, domain, and a generic shopping question are sent — never customer or account data. On paid plans, Anthropic may use web search so its answers reflect live public web results.
Shopify
Sichta runs inside Shopify and reads your store through Shopify's APIs. Shopify is your platform and your own processor under your agreement with Shopify — not a Sichta subprocessor — but it is where the data originates and returns.
Changes
We update this page before adding or replacing a subprocessor, and note material changes in the app. See the Data Processing Agreement for your right to object.
Contact
Questions: hello@gigliotti.software.